NeuShield Data Sentinel is updated periodically with new features and enhancements. However, it doesn’t need to be updated to recover your files. Our patent pending Mirror Shielding™ technology allows you to undo or 'revert' any unintentional or undesired change. This allows you to stay protected from the latest threats without constant updating.
Antivirus software is only able to block ransomware and other threats it can detect. Undetected ransomware cannot be blocked. However, NeuShield Data Sentinel uses Mirror Shielding™ technology to add a protective shield to your important files allowing you to recover from a ransomware attack even if the ransomware program itself cannot be detected.
There is a “free” edition of Data Sentinel that you can download by clicking here.
No. NeuShield Data Sentinel runs along side your existing antivirus software to fortify your computer and protect important data. NeuShield Data Sentinel is compatible with most antivirus solutions and endpoint security platforms.
You must have the Premium edition of Data Sentinel before you can use the revisions feature. Files can only be restored to a different revision if they are in a protected folder.
To restore a file open Windows Explorer and browse to the file you wish to restore. Right-click on the file and select ‘Properties’. Then open the ‘NeuShield’ tab, select the revision of the file you wish to restore and press ‘Restore’.
When NeuShield Data Sentinel detects an attack, it will show a toaster notification and the radar on the 'Overview' page will turn red.
Data Sentinel must be running for you to access your protected files. If you turned NeuShield off, you would be unable to access protected files the same way that turning off encryption software would prevent you from accessing encrypted files. Alternatively, you can remove protection from specified files and folders, or uninstall NeuShield Data Sentinel to disable it.
NeuShield Data Sentinel supports the following versions of Windows:
- Windows 7
- Windows 8.1
- Windows 10
- Windows Server 2008 R2
- Windows Server 2012
- Windows Server 2012 R2
- Windows Server 2016
All editions of Windows 7 that run on x86 and x64 processors are supported, including: Starter, Home Basic, Home, Premium, Professional, Enterprise, and Ultimate. WebBrowser Control (which can be updated to support HTML5 by installing Internet Explorer 11) and KB4054518 are required on Windows 7.
For Windows 8.1 the Basic, Pro and Enterprise editions are supported. KB2999226 is required for Windows 8.1. The RT and ARM versions of Windows 8.1 are not supported.
All editions of Windows 10 that run on x86 and x64 processors are supported, including: Home, Pro, Pro for Workstations, Education, Pro Education, Enterprise, and Enterprise LTSB. Windows 10 Mobile and Windows 10 S are not supported.
All editions of Windows Server 2008 R2 that run on x64 processors are supported (except the Core edition), including: Foundation, Standard, Enterprise, and Datacenter. Windows Server Core 2008 R2 edition is not supported. The Itanium versions of Windows Server 2008 R2 are not supported. WebBrowser Control (which can be updated to support HTML5 by installing Internet Explorer 11) and KB4054518 are required on Windows Server 2008 R2.
All editions of Windows Server 2012 and 2012 R2 that run on x64 processors are supported (except the Core edition), including: Foundation, Essentials, Standard, and Datacenter. Windows Server Core 2012 and Windows Server Core 2012 R2 editions are not supported. KB2999226 is required for Windows Server 2012.
All editions of Windows Server 2016 that run on x64 processors are supported (except the Core edition), including: Essentials, Standard, and Datacenter. Windows Server Core 2016 edition is not supported.
The revision history in NeuShield Data Sentinel is like what Google docs has, with a few exceptions. First of all, Data Sentinel supports revision history on all file types. Secondly, Data Sentinel is not limited to specific folders but can support revision history on virtually any data folder. Finally, Data Sentinel adds a shield to your files to directly protect them from ransomware or other undesired changes.
In the Premium edition, NeuShield Data Sentinel can protect any file type. The maximum size of a file that can be protected is customizable up to 512 GBs. By default it protects files up to 2 GBs in size.
The Free edition can protect any file type up to a maximum file size of 1 GB for workstations and 2 GBs for servers.
Note: it is not recommended to protect folders with active database files in it, such as the Microsoft SQL data folder or the Microsoft Exchange mailbox folder.
No. Currently NeuShield Data Sentinel only supports Windows. Drop us a note if you would like a Mac or Linux version.
NeuShield Data Sentinel can be installed on an SQL server. However, it is not recommended to configure NeuShield to protect active database files. Data may be lost if NeuShield is configured to protect active database files.
No. NeuShield Data Sentinel only supports NTFS partitions.
No. NeuShield Data Sentinel currently only supports NTFS partitions.
NeuShield Data Sentinel only protects files on local fixed drives. However, if your network share is on a computer running Windows or Windows Server you can install NeuShield on that computer and protect the share locally. See Server Security.
No. NeuShield Data Sentinel only protects files on local fixed drives.
During normal usage the radar is random with only two of the dots affected by the amount of disk activity. However, when there is a boot (MBR) ransomware detected the radar will change to red for a while to indicate that there was an attack blocked.
NeuShield Data Sentinel does not use any part of Internet Explorer 11. Instead NeuShield uses the HTML5 rendering engine to render the NeuShield user interface. This rendering engine is a Windows system component that comes standard with Windows 8.1 and Windows 10. However, Microsoft has made it so that the only way to get the HTML5 rendering engine on Windows 7 is to install Internet Explorer 11.
It is possible to use the “free” edition of Data Sentinel without a NeuShield account, but to use the “premium” features you will need a NeuShield account.
You can sign in to your NeuShield account using either Office 365 or Windows Live authentication using a Windows Live account. However, if you use the Office 365 account, you must sign in using Office 365 account authentication due to its security limitation.
The NeuShield portal provides a centralized view for all devices protected by Data Sentinel and allows you to activate or remove “premium” features.
You can reset your NeuShield account password by clicking the link 'I forgot my password' on the portal login page. An email will be sent to your registered email address. To make sure that the email is not marked as spam you can add neushield.com to your contact list. Follow the instructions on the email message you receive to reset the password.
To remove a device from your account, sign into the NeuShield portal, locate the device on the 'My Protected Devices' tab, and remove it from your account on the 'Subscription' tab. That device will be reset back to the “free” edition the next time it checks in.
Our subscription plan allows you to enable Data Sentinel's “premium” features to fully protect your devices. Log in to your NeuShield account (or create a new account if you don't yet have one) and navigate to 'My Account' panel to subscribe or renew your subscription. If you don't have a valid license, or your subscription is about to expire there will be option to allows you to subscribe or renew your subscription. Alternatively, you can contact your distributor or reseller for other subscription or renewal options.
The expiration date of your subscription period is based on your license agreement, which can be a pre-determined date, or a future date extended to your existing subscription period. You can see the expiration date by logging on to your NeuShield account and navigating to the 'My Account' tab.
No. The one-time evaluation subscription is only provided to our selected business customers and cannot be extended. Please choose the period required for making your purchase decision before you request your evaluation period. After your evaluation period expires, the devices will revert to the “free” edition of Data Sentinel. If you decide to purchase, you can upgrade the devices back to the “premium” edition.